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Our Jewellery Warranty

Our showrooms understand the importance of your jewellery and that it is often irreplaceable. Our personalised warranty means that you are covered for design, manufacturing and craftsmanship issues for a period of up to twelve months following purchase.

The conditions or issues that would not be covered under this warranty include situations such as accidental damage but we, of course, understand that accidents happen. If something should go wrong or if you have a concern, rest assured, our showrooms are always here for advice, guidance and to ensure the repair of your jewellery pieces, although this would not be covered under your warranty.

Jewellery Repair

Fine craftsmanship is a tradition that is still honoured at Prestons with in-house jewellers who can repair both modern and antique jewellery using time-honoured skills alongside state-of-the-art technology.

Our showrooms offer an array of jewellery repair services ranging from claw re-tipping to repairing bracelet clasps, and from re-rhodium plating to sourcing and colour matching replacement gemstones.

Our experienced team can examine any jewellery piece and offer you advice, guidance and recommendations, on the work required, the process of how this will be completed and an estimated cost for this.

P36: Our Pre-Owned Warranty

Each wristwatch shown in our pre-owned collection has been serviced, refurbished and authenticated by an accredited Rolex watchmaker, where required.

Each of our pre-owned watches is warranted by us for a period of thirty-six months, or three years, from date of purchase. This warranty ensures the functionality and timekeeping of your chosen wristwatch to a level appropriate to its age.

If you have a concern regarding your watch that is not covered under this warranty, such as an aesthetic issue or an issue caused by accidental damage, we would still always encourage you to contact us. In either instance, your wristwatch can be taken to any of four showrooms where a member of our experienced team will be able to advise you on the work required for your wristwatch.

Our Collections & Services

Our four showrooms in Guildford, Leeds and Wilmslow together showcase the world's finest watch houses in Rolex, Patek Philippe and TUDOR alongside exquisite fine jewellery and bespoke design services.

Contact Us

Our showrooms all offer exceptional levels of service throughout your journey with Prestons, making the experience of shopping with us both memorable and enjoyable. If you have an enquiry regarding our fine jewellery collections, our services or the brands we showcase, please contact your nearest showroom below.

From all at Prestons, we look forward to speaking to you soon.

Contact Us

Our Showrooms

Over the years generations of families have become customers of Prestons and many have become friends. Today, our teams look forward to welcoming you to our showrooms in Surrey, Cheshire and Leeds.