Careers at Prestons

As After-Sales Administrator you will be responsible for all administrative and customer service duties related to our after-sales operation, based on instruction from our Head of After-Sales and our Operations Director, at our showroom in Wilmslow, Cheshire.

The role will include the management and support of the entire after-sales journey, from receiving a repair to its collection. It includes the processing of repairs and services through our own accredited workshop as well as our approved brand partners and suppliers. 

In addition to this, the successful candidate will be required to process, approve and proceed these repairs with our clients, consistently ensuring efficient and diligent processes as well as an exceptional customer experience, in line with the standards outlined by our Company. You will work alongside our After-Sales team, Stock Administrators and Sales Consultants to support with all after-sales operations such as: parts management, stock handling, invoice processing and customer communication.

The ideal candidate for this role will have a strong understanding of digital communication and technical systems, a polite and personable manner, a well-organised nature, be passionate about luxury retail and motivated by achieving the ultimate customer experience.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and additional benefits. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.

Our story started in 1869, 150 years ago, when Prestons of Bolton was founded by goldsmith James Preston. Today, our locations in Guildford, Leeds, Wilmslow and central London together showcase the world's finest watch houses, an exquisite selection of bridal and fine jewellery and offer in-house designers, setters and goldsmiths who craft our collections using time-honoured skills and state-of-the-art technology. 

Due to continued growth, we are looking for experienced diamond and gemstone setters to join the team at our central London workshop. This is an exciting opportunity for a talented individual to bring their skills to a dynamic and growing company.

Responsibilities:

• Set diamonds and other precious stones into jewellery pieces with precision and attention to detail
• Ensure that all stones are secure and properly aligned
• Use of microscope to ensure accurate and detailed work
• Collaborate with designers and other team members to create high-quality jewellery pieces
• Maintain a clean and organized work area
• Keep up-to-date with industry trends and techniques.

The ideal candidate will showcase: at least five years experience as a diamond setter, an ability to work with a wide range of diamond sizes, cuts and shapes, proven experience of diamond setting techniques and tools, excellent attention to detail, strong communication and time management skills, an ability to work with a wide range of precious metals as well as an ability to work well under pressure, meeting deadlines. If you are an experienced diamond setter looking for a challenging and rewarding opportunity, we would love to hear from you.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and benefits, as well as opportunities for growth and development within a supportive and creative work environment. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.