Careers at Prestons

Due to continued growth and the expansion of our showrooms and our teams, Prestons are recruiting a HR manager at our Head Office in Macclesfield, Cheshire.

Reporting to the Operations Director, our HR Manager is responsible for providing support, guidance and advice on our HR policies, procedures and best practice to our management team and team members across our multi-site locations within the Prestons Group.

Our HR Manager will be responsible for providing HR generalist support as well as a quality HR administration service, which involves managing the full employee life cycle including recruitment, attendance, rewards and benefits.

This role will play a key part in fostering a positive, collaborative, supportive culture with a view to continually improving our employee experience. This is a stand-alone role, and therefore the successful candidate must be an effective communicator, demonstrate experience with collaborating and engaging with multidisciplinary teams remotely and in-person, showcase excellent written and verbal communication skills and a positive, supportive and proactive nature.

Key Responsibilities

• Be the first point of contact for employees and managers regarding all people-related matters by providing guidance, support and advice in line with our policies, procedures and best practice. This includes providing advice and support on absence, performance, disciplinary and grievances
• Have demonstrable experience of supporting change management processes and complex employee relations cases
• Responsibility for ensuring that there is compliance with HR policies and procedures across the Company including leading on developing and updating policies and procedures to reflect changes in employment law and best practices
• Overseeing the onboarding process and supporting managers to ensure that new candidates have the best possible onboarding and induction experience
• Provide support to the Head of Finance and Office Manager in regards to managing staff attendance records and payroll processing
• Providing advice and guidance on pay, reward and benefits
• Provide support and advice to managers on setting performance objectives and carrying out team member reviews including supporting with the development of performance improvement plans when necessary
• Providing support and guidance to the management teams with identifying learning and development needs as well as developing programmes to enhance employee skills and development. Have the ability to support managers to set performance goals and evaluation
• To assist with organising our charity and corporate social responsibility initiatives
• Maintain accurate employee records and have knowledge of the application of GDPR
• Must have the ability to maintain up-to-date employment law knowledge

Required Qualifications

For this role, the ideal candidate will showcase CIPD Level 5 qualifications and/or degree/relevant qualifications or, the relevant HR experience. Former experience in a Senior HR Advisor or HR Manager generalist role is preferred.

As After-Sales Administrator you will be responsible for all administrative and customer service duties related to our after-sales operation, based on instruction from our Head of After-Sales and our Operations Director, at our showroom in Wilmslow, Cheshire.

The role will include the management and support of the entire after-sales journey, from receiving a repair to its collection. It includes the processing of repairs and services through our own accredited workshop as well as our approved brand partners and suppliers. 

In addition to this, the successful candidate will be required to process, approve and proceed these repairs with our clients, consistently ensuring efficient and diligent processes as well as an exceptional customer experience, in line with the standards outlined by our Company. You will work alongside our After-Sales team, Stock Administrators and Sales Consultants to support with all after-sales operations such as: parts management, stock handling, invoice processing and customer communication.

The ideal candidate for this role will have a strong understanding of digital communication and technical systems, a polite and personable manner, a well-organised nature, be passionate about luxury retail and motivated by achieving the ultimate customer experience.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and additional benefits. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.

Our story started in 1869, 150 years ago, when Prestons of Bolton was founded by goldsmith James Preston. Today, our locations in Guildford, Leeds, Wilmslow and central London together showcase the world's finest watch houses, an exquisite selection of bridal and fine jewellery and offer in-house designers, setters and goldsmiths who craft our collections using time-honoured skills and state-of-the-art technology. 

Due to continued growth, we are looking for experienced diamond and gemstone setters to join the team at our central London workshop. This is an exciting opportunity for a talented individual to bring their skills to a dynamic and growing company.

Responsibilities:

• Set diamonds and other precious stones into jewellery pieces with precision and attention to detail
• Ensure that all stones are secure and properly aligned
• Use of microscope to ensure accurate and detailed work
• Collaborate with designers and other team members to create high-quality jewellery pieces
• Maintain a clean and organized work area
• Keep up-to-date with industry trends and techniques.

The ideal candidate will showcase: at least five years experience as a diamond setter, an ability to work with a wide range of diamond sizes, cuts and shapes, proven experience of diamond setting techniques and tools, excellent attention to detail, strong communication and time management skills, an ability to work with a wide range of precious metals as well as an ability to work well under pressure, meeting deadlines. If you are an experienced diamond setter looking for a challenging and rewarding opportunity, we would love to hear from you.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and benefits, as well as opportunities for growth and development within a supportive and creative work environment. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.