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Where are the Prestons showrooms located?

Our showrooms are located in Wilmslow in Cheshire, Guildford in Surrey and in Leeds City Centre. Our showrooms offer a variety of services as well as a wide range of products. For further information about the products and services offered at your local Prestons showroom, please visit our dedicated showroom pages here.

Do I need an appointment to visit Prestons?

Each of our Prestons showrooms is delighted to welcome both new and existing clients with or without an appointment. Our teams strive to accommodate every client who visits us, but we cannot always guarantee availability, particularly over the weekend. Should you prefer to arrange an appointment, please contact your local Prestons showroom by telephone or email and the team will organise this for you.

Can I buy online at Prestons?

Our collection of TUDOR wristwatches, our comprehensive selection of pre-owned watches and Rolex Certified Pre-Owned watches are available to purchase online. If you choose to buy online, you can select either our click & collect or our home delivery service. You may also choose to arrange the sizing of your chosen wristwatch, select our complimentary gift-wrapping service, or organise a telephone appointment with a dedicated member of our team to discuss the features, benefits and servicing requirements of your chosen watch.

Our fine jewellery collections are currently not available to purchase online. However, the collection is available to browse on our website, with the option to submit an enquiry should you be interested in a particular piece.

Can I check if a specific item is in-stock at my local Prestons showroom?

If you would like to check whether our showrooms have a particular item available, please don’t hesitate to contact us. Each of our showrooms can be contacted either by telephone or by email, and our dedicated sales team will be happy to advise you of all the options available.

Which payment methods does Prestons accept?

Our showrooms accept most major debit and credit cards, as well as cash and bank transfers. Under the regulations 'Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017' our showrooms are unable to accept cash payments of more than €10,000 (or equivalent in any currency) either as a single cash payment or as a series of smaller payments relating to a single transaction. Should you wish to pay via bank transfer, your chosen item will be available for collection upon cleared receipt of the funds into our account.

Our website and our showrooms accept most major debit and credit cards. Unfortunately, we cannot accept AMEX. If you would like to pay for your chosen item by cash, bank transfer or using one of our finance schemes, we would kindly ask you to visit your local Prestons showroom.

If you would like further information about the payment methods available at Prestons, please contact us here.

Do Prestons offer finance options?

Our showrooms offer a variety of interest-bearing credit options. Unfortunately, we do not offer our finance schemes online at present.

Which products can I buy online at Prestons?

Our collection of TUDOR wristwatches, our comprehensive selection of pre-owned watches and Rolex Certified Pre-Owned watches are available to purchase online. If you choose to buy online, you can select either our click & collect or our home delivery service. You may also choose to arrange the sizing of your chosen wristwatch, select our complimentary gift-wrapping service, or organise a telephone appointment with a dedicated member of our team to discuss the features, benefits and servicing requirements of your chosen watch.

Our fine jewellery collections are currently not available to purchase online. However, the collection is available to browse on our website, with the option to submit an enquiry should you be interested in a particular piece.

Can I change how I want to receive my chosen product?

If you would like to amend your order, please contact your local Prestons showroom to discuss this, quoting your order number. In all instances, our showrooms will strive to amend your delivery method, providing your chosen product has not already been dispatched.

Does Prestons offer a home delivery service?

Our home delivery service offers you the safe delivery of your chosen TUDOR, pre-owned or Rolex Certified Pre-Owned wristwatch to your home address. This service offers you the option to arrange the sizing of your chosen wristwatch, select our complimentary gift-wrapping service, or organise a telephone appointment with a dedicated member of our team to discuss the features, benefits and servicing requirements of your chosen watch.

Does Prestons offer a click & collect service?

Our click & collect service allows you to select and pay for your chosen TUDOR, pre-owned or Rolex Certified Pre-Owned wristwatch online and then collect from your nearest Prestons showroom. Our click & collect service offers you the option to arrange the sizing of your wristwatch as well as select our complimentary gift-wrapping service. Alternatively, we would be delighted to arrange this at your chosen Prestons showroom.

Our Prestons Wilmslow, Prestons Guildford and Prestons Norwich showrooms provide the perfect environment in which to explore TUDOR’s unique heritage, pioneering creativity, and the features, benefits and servicing requirements for your chosen wristwatch.

For our pre-owned watch collection or our Rolex Certified Pre-Owned collection, you can arrange collection from Prestons Wilmslow, Prestons Guildford or Prestons Norwich, where a member of our dedicated team would be more than happy to assist you with any queries or questions you may have.

Does Prestons offer refunds?

Each of our dedicated showroom teams strives to ensure that you are happy with your chosen item at point of purchase, showcasing all the options available to you. Unfortunately, our showrooms are unable to offer refunds on any product purchased in-store. We can offer an exchange or a credit note for any unworn item, returned with a receipt within 30 days of purchase. If you purchased your chosen product online, you are entitled to a full refund if the item is returned to us, in unworn condition, within 14 days of purchase.

Your statutory rights are not affected. For further information on our refund policy, please contact your local showroom.

Does Prestons offer exchanges?

Our showrooms will exchange or offer a credit note for any unworn item, returned with a receipt within 30 days of purchase either online or in-store. Your statutory rights are not affected. For further information on our exchange policy, please contact your local showroom.

How do I arrange a refund or an exchange?

If you purchased your chosen item in one of our showrooms, you will need to visit that showroom to arrange an exchange. Our team will be able to guide you through the process and help you to explore alternative product suggestions. If you purchased your chosen product online, please contact us and a member of our team will be delighted to assist you.

If you would like further information as to how to arrange a refund or exchange, please contact your local Prestons showroom here.

Which watch brands do you sell? Do you retail these brands at all showrooms?

Prestons is proud to be an official and authorised retailer of Rolex, Rolex Certified Pre-Owned, TUDOR and Patek Philippe timepieces. We also showcase an comprehensive selection of luxury pre-owned watches.

Do the Prestons showrooms offer pre-owned watches?

Our collections of pre-owned watches are available to view by appointment at Prestons Guildford, Prestons Wilmslow, Prestons Norwich or in our London showroom strictly by appointment only. Our pre-owned collection includes Patek Philippe and TUDOR, alongside an eclectic range of watches from brands including Bremont, Omega, TAG Heuer and many more. For further information on our pre-owned watch collection, please visit our dedicated pre-owned pages here.

We are also proud to offer a comprehensive selection of Rolex Certified Pre-Owned watches. Our collection includes a curated offering of modern and vintage Rolex references, and is available to view by appointment at Prestons Guildford, Prestons Wilmslow or Prestons Norwich. Explore our Rolex Certified Pre-Owned collection here.

Does Prestons offer watch servicing or watch repairs?

Prestons offers a vast variety watchmaking services through our Authorised Rolex Service Centres located at Prestons Wilmslow and Prestons Norwich. Our dedicated teams will guide you through the required servicing and care requirements for your timepiece, whether it be a Rolex, TUDOR or Patek Philippe. For further information, please visit our dedicated servicing and watchmaking page here.

Does Prestons accept part-exchange for watches?

Each of our showrooms is delighted to offer a part-exchange service. For each part-exchange price offered we conduct a thorough examination of your watch, its condition, its service history and any accompanying documentation. This process has been carefully designed to ensure we can offer you a price which is both competitive and accurate. For further information on our part-exchange service, please visit our dedicated page here.

Does Prestons buy watches? If so, which brands?

Our showrooms offer a buy-in service for a comprehensive selection of luxury watches. As with part-exchange, a member of our team will carry out a thorough assessment of your watch or watches, which may include testing from one of our dedicated in-house watchmakers. If you are unsure of the value of your wristwatch or have an enquiry, please do not hesitate to contact your local showroom where our team will be delighted to assist you.

Does Prestons sell bridal jewellery? What does this include?

Prestons Wilmslow, Prestons Guildford and Prestons Norwich each showcase a selection of bridal jewellery, including engagement rings, wedding rings, eternity rings and an array of fine diamond jewellery. In addition, our showrooms offer services such as engraving or bespoke design, allowing you to add a personal touch to your chosen fine jewellery.

Does Prestons repair, restore and resize jewellery?

Prestons Wilmslow, Prestons Guildford and Prestons Norwich each offer an array of jewellery services ranging from re-tipping to sizing, and from rhodium plating to stone sourcing. For further information on our jewellery repair services, please visit our dedicated jewellery repairs and engraving page.

Can I view the entire Prestons fine jewellery collection online?

At Prestons we believe our products are best viewed in person, and therefore encourage all of our clients to visit us in-store. Our website showcases a selection of our fine jewellery collections, but it is only a representative sample of our showrooms’ offering. If there is a particular style or design you are looking for, please contact us and a member of our team will be more than happy to assist you.

Each of our showrooms is always happy to arrange the transfer of a jewellery piece should you wish to view it at a particular location.

Does Prestons offer a bespoke design service? What does this include?

We are proud to offer a bespoke design service thanks to our London workshop, 8 Ely Place. Our expert team of designers and goldsmiths is available to assist you with designing a completely unique product based around your own ideas, memories or style. We will source the stones and create the piece in our London workshop. This service allows you to design a piece of jewellery which suits you, or your loved one, perfectly. Should you wish to enquire about bespoke jewellery options, please contact Prestons Wilmslow, Prestons Guildford or Prestons Norwich.

For further information on our bespoke design service, please visit our dedicated bespoke design page.

Our Showrooms

Over the years, generations of families have become customers of Prestons, and many have gone on to become friends. Today, our teams look forward to welcoming you to our showrooms in Cheshire, Surrey, Norfolk and Yorkshire.

Prestons Guildford

Surrey

Our Guildford showroom, which is now located on the opposite side of the high street, is designed to reflect the architectural merit of the Edwardian building it now occupies. The store features newly extended spaces dedicated to the fine watch houses it showcases, alongside a comfortable lounge to allow our clients to explore our bridal and fine jewellery collections. Explore This Showroom

Prestons Wilmslow

Cheshire

Located in the heart of Wilmslow, this showroom features a selection of spaces dedicated to the fine watch houses it showcases. Of course, the bridal collections Prestons have always been famous for remain a prominent feature of the store and surround the famous Aquarium Bar which sits at its centre. Explore This Showroom

Rolex by Prestons, Leeds

Yorkshire

This showroom, located in Victoria Gate, features extensive Rolex showcases alongside a discrete VIP lounge. Every element of the interior design radiates the values of the Rolex crown: excellence, precision and attention to detail from louvre walls in walnut, to the careful calibration of colours and patterns within the fittings and furnishings. Explore This Showroom

Prestons Norwich

Norfolk

Located on the historic Norwich high street, Prestons Norwich has been expanded and redesigned to reflect the character of the building it has occupied for over 150 years. The showroom features collections by Patek Philippe, Rolex and TUDOR alongside our fine jewellery collections. Explore This Showroom
Guildford showroom