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Payment & Interest Free Credit

Which Payment Methods do Prestons Accept?

Our showrooms accept all major debit and credit cards including American Express, as well as cash and bank transfer. Under the regulations ('Money Laundering, Terrorist Financing and Transfer of Funds (Information on Payer) Regulations 2017') our showrooms are unable to accept cash payments of more than €10,000 (or equivalent in any currency) either as a single cash payment or as a series of smaller payments relating to a single transaction. If you would like to pay via bank transfer, your chosen item can be taken upon cleared receipt in our account. If you would further information about payment methods available at Prestons, please contact your local showroom.

Does Prestons Offer Interest Free Credit?

Our showrooms offer a variety of of interest free and intrest bearing credit options. For further information regarding the credit options available, please visit our dedicated page.

Refunds & Exchanges

Does Prestons Offer Refunds on its Products?

Each of our dedicated showroom teams strive to ensure that you are happy with your chosen item at point of purchase, showcasing all of the available options to you. Unfortunately, our showrooms are unable to offer refunds on any product purchased. We will exchange or offer a credit note for any unworn item, returned with a receipt, within 30 days of purchase. Your statutory rights are not affected. For further information on our refund policy, please contact your local showroom.

Does Prestons Offer Exchanges?

Our showrooms will exchange or offer a credit note for any unworn item, returned with a receipt, within 30 days of purchase. Your statutory rights are not affected. For further information on our exchange policy, please contact your local showroom.

Our Watch Services

Which Watch Brands Do Prestons Sell?

At Prestons we are official and authorised retailers of Rolex, Tudor, Patek Philippe timepieces, as well as showcasing an extensive selection of luxury pre-owned watches.

Does Prestons Offer Servicing?

Prestons offer a vast variety watchmaking services. Our dedicated teams will each guide you through the required servicing and care requirements for your timepiece. For further information, please visit our dedicated servicing and watchmaking page.

Do Prestons Accept Part-Exchange for New Watches?

Our stores all accept part-exchange, for both jewellery and watches, and will be able to talk you through the process in-store.

Do Prestons Offer Interest Free Credit on Watches?

Our showrooms offer a variety of of interest free and intrest bearing credit options. For further information regarding the credit options available for particular products, please visit our dedicated page.

Our Jewellery Services

Does Prestons Sell Bridal Jewellery?

Prestons Wilmslow and Prestons Guildford both showcase an extensive selection of bridal jewellery, including: engagement rings, wedding rings, eternity rings and an array of fine diamond jewellery. In addition, our showrooms also offer services such as engraving or bespoke design allowing you to add the perfect personal touches to your chosen items.

Does Prestons Repair or Size Jewellery?

Prestons Wilmslow and Prestons Guildford both offer an array of jewellery services ranging from re-tipping to sizing, from rhodium plating to stone sourcing. For further information on our jewellery repair services, please visit our dedicated jewellery repairs and engraving page.

Can I View All of the Jewellery Prestons has Online?

At Prestons we believe the experience of shopping with us is like no other and therefore encourage all of our clients to visit us in-store. Our website showcases a selection of our fine jewellery collections but is only a representative sample of our showrooms offering.

Does Prestons Sell Pre-Owned / Second Hand Jewellery?

Prestons Wilmslow and Prestons Guildford both showcase a selection of pre-owned or second hand jewellery. Unfortunately, this jewellery is not available to view on our website. For further information on the pre-owned jewellery available at Prestons, please contact your local showroom.

Does Prestons Offer Interest Free Credit on Jewellery?

Our showrooms offer a variety of of interest free and intrest bearing credit options. For further information regarding the credit options available, please visit our dedicated page.

Bespoke Design

Do Prestons Offer Bespoke Design?

Our Wilmslow and Guildford showrooms are proud to offer a bespoke design service, including hand-sketching, rendering and casting.

What is Bespoke Design?

The bespoke design process allows you to create a completley unique product based around your own ideas, memories or style. This service allows you to design a piece of jewellery which suits you, or your loved one, perfectly. For further information on our bespoke design service, please visit our dedicated bespoke design page.

Can I Re-design Something I Already Have?

Of course - Katrina Young, our jewellery designer, often works on personal comissions for clients, including re-invisioning unloved jewellery or family heirlooms.

How Much Does Bespoke Design Cost?

Our bespoke design service is complimentary - the cost of the jewellery piece will be explained to you fully throughout the process to ensure you are completely happy at every stage.

General Questions

Where are the Prestons Showrooms Located?

Our three showrooms are located in Wilmslow in Cheshire, Leeds City Centre, and Guildford in Surrey. Our showrooms each offer a variety of different services as well as a varied range of products. For further information on our showrooms, please visit our dedicated showroom pages.

Do I Need an Appointment to Visit Prestons?

All three of our Prestons showrooms would be delighted to welcome both new and existing clients with or without any appointment. If you would prefer to arrange an appointment, please do not hesitate to contact your local Prestons showroom who will be delighted to organise this for you.

Can I Buy Online at Prestons?

At Prestons we believe the experience of shopping with us is like no other and therefore encourage all of our clients to visit us in-store. Our website showcases a selection of our fine jewellery and watch collections but is only a representative sample of our showrooms offering.

Can I Check if a Specific Item is In-Stock at Prestons?

If you would like to check if our showrooms have a particular item available, our dedicated teams would be more than happy to check this for you. Each of our showrooms can be contacted by either telephone or email and will be able to advise you of all the options available.