Careers at Prestons

Due to continued growth and the expansion of our showroom, Prestons are recruiting experienced sales professionals at their store in Guildford, Surrey. Prestons Guildford creates a dynamic and welcoming working environment which inspires not only a passion for high quality client experience, but also a desire to learn about the world's leading watch brands in Rolex, Patek Philippe and TUDOR alongside our own fine jewellery collections, each of which is crafted at our own London workshop, 8 Ely Place. Our team are specialists in their fields and are always looking for dedicated individuals with a passion for our brand and offering the highest level of experience to both new and existing clients.

The ideal candidate will showcase: excellent written and verbal communication skills, a presentable appearance, an enthusiastic and dedicated nature and preferably experience in a luxury retail environment, although this is not essential. Each of these positions will guide you into the world of luxury retail, with plenty of opportunities to learn, progress and develop in our showroom but also within our group, including Prestons Wilmslow, Prestons Norwich and Rolex by Prestons, Leeds.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary as well as store and personal commission. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.

Due to continued growth and the expansion of our showroom, Prestons are recruiting experienced sales professionals at their store in Norwich, Norfolk. Prestons Norwich creates a dynamic and welcoming working environment which inspires not only a passion for high quality client experience, but also a desire to learn about the world's leading watch brands in Rolex, Patek Philippe and TUDOR alongside our own fine jewellery collections, each of which is crafted at our own London workshop, 8 Ely Place. Our team are specialists in their fields and are always looking for dedicated individuals with a passion for our brand and offering the highest level of experience to both new and existing clients.

The ideal candidate will showcase: excellent written and verbal communication skills, a presentable appearance, an enthusiastic and dedicated nature and preferably experience in a luxury retail environment, although this is not essential. Each of these positions will guide you into the world of luxury retail, with plenty of opportunities to learn, progress and develop in our showroom but also within our group, including Prestons Wilmslow, Prestons Guildford and Rolex by Prestons, Leeds.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary as well as store and personal commission. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.

Due to continued growth, Prestons are recruiting a host and receptionist at our Wilmslow showroom. This role will be focused on the management of our busy front of house – we are looking for a host and receptionist to deliver an exceptional guest and / or client experience in our luxury retail showroom. As the face of our client hospitality, you will ensure every guest feels relaxed, cared for, welcomed and impressed from the moment they arrive. The ideal candidate will showcase excellent communication skills, a presentable appearance, an organised and supportive nature as well as a welcoming, proactive and professional manner.

Key Responsibilities:

• To introduce, offer and serve a curated selection of premium drinks to clients and / or guests in an elegant and attentive manner
• The management of our drinks service area maintaining excellent standards and up to date stock levels
• To welcome and engage all clients with warmth, professionalism and discretion
• To offer a discreet and customer-focused approach, always anticipating guest / client needs
• To work closely with our sales team to support a seamless luxury experience, seating, guiding and supporting clients, where needed
• The management of our digital customer appointment system
• The management of in-store appointments, walk-in clients and introductions / handovers
• To support the sales team with email, phone and in-store enquires as needed
• To build excellent relationships, dialogue and interaction with both new and existing clients with the intention of becoming the face of our hospitality strategy

Experience in hospitality, high-end retail or a luxury environment is preferred, but not essential for this role as full training will be provided. For the successful candidate and based on performance, there are also development opportunities that enable individuals in this role to enhance their skills, knowledge, and abilities with the hope of progressing into a sales role.

This role is offered 5 days per week, including weekends. Please note, all applications will be treated with the strictest confidence.

Due to continued growth, Prestons are recruiting a host and receptionist at our Norwich showroom. This role will be focused on the management of our busy front of house – we are looking for a host and receptionist to deliver an exceptional guest and / or client experience in our luxury retail showroom. As the face of our client hospitality, you will ensure every guest feels relaxed, cared for, welcomed and impressed from the moment they arrive. The ideal candidate will showcase excellent communication skills, a presentable appearance, an organised and supportive nature as well as a welcoming, proactive and professional manner. 

Key Responsibilities

• To introduce, offer and serve a curated selection of premium drinks to clients and / or guests in an elegant and attentive manner
• The management of our drinks service area maintaining excellent standards and up to date stock levels
• To welcome and engage all clients with warmth, professionalism and discretion
• To offer a discreet and customer-focused approach, always anticipating guest / client needs
• To work closely with our sales team to support a seamless luxury experience, seating, guiding and supporting clients, where needed
• The management of our digital customer appointment system
• The management of in-store appointments, walk-in clients and introductions / handovers
• To support the sales team with email, phone and in-store enquires as needed
• To build excellent relationships, dialogue and interaction with both new and existing clients with the intention of becoming the face of our hospitality strategy

Experience in hospitality, high-end retail or a luxury environment is preferred, but not essential for this role as full training will be provided. For the successful candidate and based on performance, there are also development opportunities that enable individuals in this role to enhance their skills, knowledge, and abilities with the hope of progressing into a sales role.

This role is offered 5 days per week, including weekends. Please note, all applications will be treated with the strictest confidence.

As After-Sales Administrator you will be responsible for all administrative and customer service duties related to our after-sales operation, based on instruction from our Head of After-Sales and our Operations Director, at our showroom in Wilmslow, Cheshire.

The role will include the management and support of the entire after-sales journey, from receiving a repair to its collection. It includes the processing of repairs and services through our own accredited workshop as well as our approved brand partners and suppliers. 

In addition to this, the successful candidate will be required to process, approve and proceed these repairs with our clients, consistently ensuring efficient and diligent processes as well as an exceptional customer experience, in line with the standards outlined by our Company. You will work alongside our After-Sales team, Stock Administrators and Sales Consultants to support with all after-sales operations such as: parts management, stock handling, invoice processing and customer communication.

The ideal candidate for this role will have a strong understanding of digital communication and technical systems, a polite and personable manner, a well-organised nature, be passionate about luxury retail and motivated by achieving the ultimate customer experience.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and additional benefits. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.

Our story started in 1869, 150 years ago, when Prestons of Bolton was founded by goldsmith James Preston. Today, our locations in Guildford, Leeds, Wilmslow and central London together showcase the world's finest watch houses, an exquisite selection of bridal and fine jewellery and offer in-house designers, setters and goldsmiths who craft our collections using time-honoured skills and state-of-the-art technology. 

Due to continued growth, we are looking for experienced diamond and gemstone setters to join the team at our central London workshop. This is an exciting opportunity for a talented individual to bring their skills to a dynamic and growing company.

Key Responsibilities:

• Set diamonds and other precious stones into jewellery pieces with precision and attention to detail
• Ensure that all stones are secure and properly aligned
• Use of microscope to ensure accurate and detailed work
• Collaborate with designers and other team members to create high-quality jewellery pieces
• Maintain a clean and organized work area
• Keep up-to-date with industry trends and techniques.

The ideal candidate will showcase: at least five years experience as a diamond setter, an ability to work with a wide range of diamond sizes, cuts and shapes, proven experience of diamond setting techniques and tools, excellent attention to detail, strong communication and time management skills, an ability to work with a wide range of precious metals as well as an ability to work well under pressure, meeting deadlines. If you are an experienced diamond setter looking for a challenging and rewarding opportunity, we would love to hear from you.

For the successful applicant, there is a highly attractive package available which will include an attractive basic salary and benefits, as well as opportunities for growth and development within a supportive and creative work environment. In each instance, there is also the potential for relocation package should this be considered appropriate.

Please note, all applications will be treated with the strictest confidence.